We're happy to say that we're still open as usual and delivering worldwide. All orders are being shipped same day, but please read the below before booking a delivery from one of our warehouses (we ship from the UK & USA):
- All shipping couriers are currently prioritising shipments, so if you need your order urgently, please make sure to book a 'Tracked, Insured & Expedited' service at checkout.
- 'Economy' and 'Tracked & Insured' services are still being delivered, but are experiencing some delays. This is true even in regions where lockdowns are being lifted, as backlogs of mail are still resolving and have not yet been cleared.
Below are the current delivery speeds we have been observing - we will keep these times updated as the situation evolves:
TRACKED, INSURED & EXPEDITED
UK Next business day USA (Orders placed before 7th Oct) 2-5 business days USA (Orders placed from 7th Oct) Next business day Rest of World 2-5 business days
TRACKED & INSURED
UK 2-3 business days USA (Orders placed before 7th Oct) 1-2 weeks USA (Orders placed from 7th Oct) 2-3 business days Europe 1-2 weeks Rest of World 2-3 weeks
ECONOMY (UK ONLY)
UK 5-7 business days
We have put in place a number of precautions to keep our team and customers safe during the outbreak, and have put together some FAQs for you below:
Q. Can I still order online?
A. Yes, you can still order online as normal and we can still deliver as normal.
Q. I have an order pending — what will happen to it?
A. All pending orders are being processed as usual - please check your confirmation email to access your order status.
Our warehouse is still open and taking all necessary precautions to keep staff and customers safe (see more about these procedures here)
At the moment, our carriers are continuing to deliver although we are seeing significant delays, particularly to the USA, Australia and Canada. All are putting in place no-contact delivery procedures to keep customers and their staff safe.
Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
A. Our teams, carrier partners and customers' health and safety is our number one priority. Our warehouse has implemented an increased hygiene regime to ensure that handwashing and cleaning are much more frequent, and have deployed split shifts to minimise the number of people working together. Our carriers have all deployed similar working practices. You can find the latest on these regimes here.
Q. Do you have a no-contact delivery process in place?
A. Yes we do. Almost all of our global couriers now have the ability to deliver with no contact. Simply let them know that you wish for this to happen when they contact you to arrange delivery, or when they arrive at your address.
Q. Are you changing your returns policy/process during this time?
A. Over this period we don't want you to worry, so we've extended our returns period from 14 days to 30 days to give you plenty of time to book a return with us.
Q. Are your Customer Services still open?
A. Yes, you can contact our Customer Services via email over this period.