Why haven't I received my referral discount yet after referring a friend who has made a purchase?
A confirmation email will automatically be sent to your inbox after your friend has made a purchase, then, within 48 hours your reward discount will be issued via email. Although rare, there are a few reasons why it may not arrive:
- Your friend did not click your referral link before making a purchase, and they did not enter the correct discount code at checkout.
- Your friend clicked someone else's referral link before clicking your referral link to make a purchase - The referral is attributed to the 1st referral link clicked before a purchase is made.
- Your friend completed the purchase using a different device and browser from the one used to click your referral link, and did not enter your unique discount code at checkout.
- Your friend is an existing Supakit Referrer – if you friend is signed up to make their own referrals, they cannot use your discount code on their own transaction.
