We're sorry to hear that you've been having trouble placing an order with us.
In these types of failures, it's the bank that issued the card or payment method that is stopping the transaction from going through.
There are a lot of different reasons why this may be (e.g. some banks have restrictions on international transactions by default), but don't worry! Just contact your bank to let them know that you would like to make this payment. They will usually be able to remove any restrictions for you, so you can go ahead and place your order.