Q: Can I exchange my cat's harness for a different size if it doesn't fit?
Yes of course! If you would like to exchange your cat's harness for a different size, please contact us within 14 days of receipt to arrange a return & refund of your original items so that you can place a new order for the size you need. We have warehouses in the UK, USA and Canada, so you can choose whichever is most convenient for you to send your return to. You can find more details on our returns policy here
Q: My cat is very wriggly and has escaped from every harness they've ever had! Is the Gatsby harness really escape-proof?
A: As part of the development process for the Gatsby cat harness we recruited a team of cat testers worldwide that we called our ‘Harness Houdinis’ - cats who had escaped from multiple harnesses in the past! With their help we’ve been able to make a harness that tackles all of the main kitty escape methods, including backing out, and to date we’ve never had an escape.
The main thing to ensure is that you pick the right size Gatsby harness and make sure its a nice snug fit when on (the back straps on the Gatsby tuck in behind a cat’s elbows which prevents them from wriggling out backwards). Just click here to view the size & measuring guide!
Q: Do you make a vegan harness? / Do you use ethical leather?
We are passionate about sourcing ethical materials with the smallest environmental footprint for all of our products. Our collars and harnesses are made from European leather only, which is produced to the very highest welfare, ethical and environmental standards in the world. We use leather in our products because cats love it and it helps to make them happy in their collars and harnesses. But it's also because our cats are carnivores and eat a predominantly meat-based diet - so our ethos is to create a long-lasting and biodegradable product from the by-products of that industry.
However, we know that some would prefer not to use any animal products at all, and we are actively working on developing a fully vegan harness. We look forward to announcing more on this soon!
Q: Do you have any advice on how to harness train my cat?
Q: I have a Chihuahua / small dog - is the Gatsby harness suitable for them? And how do I find the right size?
A: The Gatsby harness is designed for cats but we do know of several small dogs that have fallen in love with the Gatsby! You can measure your dog up as per the size & measuring guide, but just remember that these measurements are for a snug, body-hugging fit. If you'd like your dog to have a looser fitting harness or room to put a jumper on underneath, simply add on a few centimetres or inches to the measurements you've taken.