We happily accept returns! We have warehouses in the UK and USA, so you can choose whichever is most convenient for you to send your return to.
How do I return?
Collars, Harnesses, Leashes & Accessories:
If you would like to return and refund an item from your order, please visit our Returns Center within 30 days of receiving your items, to arrange your return.
Supakit Academy Courses:
Supakit Academy Courses aren't included in our returns policy. However, if you would like to cancel your purchase of a Supakit Academy course within 14 days of purchase, please contact our customer service team here.
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition, free of cat hair
- In the original packaging with all the tags and/or bags intact
What items are non-returnable?
The following items cannot be returned:
- Gift cards
- Personalized items (e.g. ID tags)
- Discounted items (if applicable)
- Digital items (e.g. courses)
How do I ship back the items?
As a small 4-year-old company we sadly aren't able to cover return shipping at this time unless the return is due to a product defect or error committed by us.
We ask you to arrange your own returns postage to whichever of our warehouses works best for you. We hope that as we grow, one day we'll be able to absorb this cost for you.
We ask you to obtain a tracking number which you should retain until you’ve received your refund as we cannot be held responsible for returned items that are misplaced in transit.
How will I receive my refund?
On receipt of the returned item(s), your refund will be credited to the payment method used to make the purchase. Please allow up to 3 working days for any returns to be received by our warehouse, plus a maximum of 7 working days for the refund to be processed by your bank.
You will receive an email notification as soon as your refund is processed.
The item I received is damaged!
In the unlikely event that your item(s) are damaged or defective, we have an alternative returns process. Instead of using the Returns Center above, please contact our customer support team at email@example.com with details of the issue. Our support team will work to resolve the issue, and if your item(s) require return, the return delivery costs will be assumed by us.
Can I exchange an item?
We aren't able to process exchanges, but we happily accept returns for a refund so that you can re-order in the size, colour or material that you need!
Just book in a return via our Returns Center to arrange your return & refund on your original item(s). You can order new ones whenever you like via the website, and we’ll process your refund when we receive your return.