If you are located in a country that is not in the European Union, Brexit won't impact your order in any way.
If you are located in the EU, there may be some changes to the usual processes due to Brexit. We have put together some information to help you receive your order smoothly below.
The UK left the European Union on the 1st January 2021. As a result, the UK is no longer part of the EU’s single market and customs union, and new rules apply. The EU now treats postal items from the UK as it did non-EU items before, this means that there may be customs changes applied to your Supakit order if you live in Europe. Each country will have individual rules and pricing for customs and duties, we recommend visiting your local postal service website to get more details and obtain the exact price. We’re pleased to say that we have not observed any changes to our estimated shipping times due to Brexit.
To ensure your Supakit purchase is still a great experience, here are some tips to help European orders:
- Be very careful to check your cats size before ordering; we still welcome returns but as we do not have an exchange policy, if you need to return your items and re-order in a different size, a second customs fee could apply.
- Keep an eye on your tracking information; once your order has been dispatched you will receive a tracking link via email - keep an eye on this information as once your order passes over the border, it may be held until any customs or duties are paid to the carrier, failure to do this could cause your order to be returned to the UK.
If you need any sizing assistance or help with tracking your parcel, we’re on hand to help, please message us at firstname.lastname@example.org.